GUIDE
Authorized messaging checklist
A practical pre-flight and follow-up checklist for teams using Viber accounts to contact customers or prospects.
Last updated: 2026-09-18
1. Recipient and purpose
- 01
Document why each audience may be contacted and which legal basis or authorization applies.
- 02
Confirm the intended content matches what recipients were told to expect.
- 03
Remove obviously invalid, duplicate, opted-out, or unnecessarily retained records.
- 04
Check country-specific marketing, privacy, and telecommunications rules.
2. Accounts and infrastructure
- 01
Verify selected accounts are online, appropriate for the audience, and within active port capacity.
- 02
Check assigned proxy availability and investigate unusual account-state changes before sending.
- 03
Assign an employee owner and define when the task must be paused or escalated.
3. Content and pacing
- 01
Review text and media for accuracy, identity, prohibited claims, and required disclosures.
- 02
Include a clear opt-out path where the law or communication context requires one.
- 03
Use conservative account limits, concurrency, and randomized intervals appropriate to the audience.
- 04
Send a small internal or authorized test before a broader task when practical.
4. Monitoring and follow-up
- 01
Watch task outcomes and stop when complaints, enforcement signals, or abnormal failures appear.
- 02
Honor opt-outs and data requests promptly across future recipient lists.
- 03
Review per-target results and audit records without retaining data longer than necessary.
- 04
Document lessons and update the next campaign rather than repeating the same failure pattern.
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